What to do?

The story goes, and it actually happened by the way, that a doctor could not hear the Mum's words she was saying to him about her daughter's illness.  The doctor asked her to remove her veil so that he could hear her.  What happened next appears to be under some debate.  The Mum's account appears to differ to the doctor's account.  The contention appears to be surrounding the verbal and non-verbal communication between Mum and doctor.

The doctor has been suspended pending an investigation.  He is apparently going to quit regardless of the official investigation outcome; it appears he has lost his faith in humanity.
  
What to do?  How very sad this is.  I'm not sure how old the daughter is but I suppose in theory she did witness the situation.  I'm not sure video cameras would be permitted in this kind of environment.  Perhaps the doctors need to have 'an assistant' also present who could perhaps act as a witness as well as being useful for other purposes.

But this is where we are these days.  The Mum for all I know could be entirely correct in her account, and has every justification in making the complaint (I believe it was her husband who complained some time later rather than herself).  But so could the doctor be correct, the point is, we have absolutely no idea do we?  How the GMC is supposed to 'investigate' this is anyone's guess.

As far as I can see, though, individuals who work in these kinds of environments, i.e. one on one consultation with the public deserve to be better protected by their employers.  This is why I feel the DVSA do need to step up and show some leadership to help protect driving instructors.

The doctor in this story apparently has been registered for 23 years without any complaint made against him previously; imagine the thousands of patients he will have helped in all those years.  I'm not saying he is right, or he is wrong, but whatever the GMC conclude in their investigation, it appears the NHS has just lost a doctor of long-standing previously good character.