BIG TOM Franchise - Professionalism

Driving instructors sometimes get frustrated with pupils because they are projecting their expectations in an unrealistic setting.  Pupils are often working very hard within their minds, concentrating on their driving practice.  Perhaps some instructors fail to realise just how hard a pupil is working.  If a pupil is loaded up with driving actions (instructor expectations) too soon or intensely then inevitably, something has to give.  The pupil momentarily drops the ball; either a driving action is forgotten or perhaps not completed effectively.  Mistakes happen for a variety of reasons and customers are not paying BIG TOM driving instructors to design in failure to the learning programme.

There is a big difference between creating a stimulating, challenging practice versus setting your pupil up to fail.  It's not big, and it's not clever.
  

Pupils rarely deliberately make mistakes.

It is natural (to be expected) to observe mistakes with the introduction of a new driving action.   It is overbearing conduct to express impatience towards a pupil due to a driving error.

Consider who is to blame should an accident occur on a driving lesson.  Is it reasonable to point a finger of blame upon a pupil who is learning to drive?  Of course not.  Accidents occur when driving instructors are not properly managing safety.  I would be unhappy if one of my sons returned from a driving lesson, informing me of an accident on a driving lesson with a DVSA registered driving instructor.

Should a pupil repeatedly, habitually drive over the maximum speed limit, a calm, balanced analytical conversation is warranted.  It may stem from external pressures not obvious to you, but the behaviour may be related to beliefs and attitudes.  Applying brakes with a raised voice of "slow down" will prove futile.  Who is the professional in this relationship?  Is your role one of hammering a round peg into a square hole, or facilitating effective learning?

People in positions of authority who abuse their powers with overbearing behaviour create long-term mental trauma in their victims.  > Take a look at the BIG TOM Customer Charter < : we treat our paying customers with respect and dignity.