Response to feedback

How a person likes to learn can be unique to them, but one thing that it normally involves is guidance from a facilitator.  This person's role is one of raising awareness, probing causes of behaviours, providing clarity as needed.  It's not to say that one cannot learn without a facilitator, but the feedback provided eases the process.  

But we should not assume when we give driving training that all pupils will welcome feedback.  Oh no, most certainly not.  Parents, grandparents or employers might be paying for the training; it would be simplistic to assume all parties including the pupil are on board with the 'normal' process of learning.

Some pupils may have very limited experience in learning practical skills.  They do not appreciate the importance of feedback to help their cause.  You might want to call it independence, determination, single-mindedness, but not being willing to accept feedback in a learning environment can have consequences to outcomes.  It is our responsibility as a driving instructor to maintain safety if this arises with a pupil. At BIG TOM we have systems in place to deal with this eventuality.  The reason for that is that it takes the emotion out of the situation.  When you have differences of opinion between pupil and instructor about the value of feedback, then a systematic method to manage the situation is vital.  

I think this is one of the areas where the BIG TOM franchise will benefit newly qualified instructors.  They have the backing and support from systems that are already established and proven to be effective. 

SC1 mentions the word "feedback" twice, the index of The DIH refers to it no less than 21 times.  It is absolutely essential in a learning environment and BIG TOM franchisee instructors need to be aware of their pupil's attitude towards it.