One of the advantages of utilising BIG TOM "Business Support" training is that unlike pre-set, fixed classroom-style learning, our content is bang up to date to help you overcome the challenges of that time.
I recently was able to offer timely advice relating to GDPR and emerging right now is a new challenge for customer service.
Have you noticed the culture in our society is becoming less tolerant where any sniff of an "ism" (racism, sexism etc.) is immediately an outrage? A challenge for business these days is where a customer uses an "ism" to justify a complaint even where one did not exist. This represents a grave and potentially profoundly troublesome challenge to businesses. Our driving instructor associations are proving to be very slow in detecting this 'movement', as such, many owners of driving schools are exposed.
My online training gives you the opportunity to raise your awareness, discuss any problems you may be encountering and develop systems to prevent malicious claims from affecting your business.
You need to know how 'social justice warriors' are incorporating under-hand tactics on social media to inflict damage on businesses and what you can do to protect yourself.
You should make yourself aware of how a customer's mindset of "instant gratification" needs to be carefully managed in your customer service systems.
You would be wise to learn how to deal with a customer who is taking zero responsibility for outcomes and yet holds high expectations for your driving school performance.
As driving instructors, we provide a service that is reliant on key performance measures that need to be communicated to potential customers. Book yourself up for some clear, concise guidance on these critical factors that could affect your business. (BIG TOM Foundation Training £20/hr 0800 689 4174)
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