Had a call from a chap late afternoon yesterday, opening
gambit being “Can I use your car on a test I have tomorrow morning at 9am”.
“Charming”, I’m thinking.
But if there is one thing this job has taught me it is to really try and
see things from my customer’s point of view. So although this is not word for
word, the conversation went like this:
“Hello, Tom Ingram”
“Can I use your car on a test I have tomorrow morning at 9am”
“Why?”
“Because I need a car”
“But why is it that you have a test booked tomorrow morning
at 9am and you don’t have a car?”
“Because I went back home 5 months ago and I can’t find my
instructor from ‘Red’ ” (strong foreign
accent).
“So when was your last lesson?”
“5 months ago”
“So why have you booked your test?”
“Because on my last lesson my instructor told me I was about
ready to go to test. So can you give me
a car tomorrow?”
“How do I know that you aren’t going to trash my car
tomorrow in the test?”
“Well you have insurance don’t you?”
“Yes”
“So you would just claim on the insurance” (He really did say that, I’m not making
this up)
“And then my insurance premiums would go up, do you
understand what I am saying?”
“Yes”
“What I would be prepared to do is assess your driving
standard by doing a mock test”
“What.... and if I’m ok I can have the car tomorrow for the
test?”
“Yes”
“How much will it cost me for the car tomorrow?”
“£20”
“How much will it cost me to do the mock test?”
“£37”
“Can you do the mock test later on tonight?”
“Yes”
“Ok I will maybe call you in an hour or so”
I honestly thought that was the last I was going to hear of
that chap. This is the kind of stuff
that occasionally comes our way. You
could argue the rights and wrongs of his approach to the test until the cows
come home, anyone who reads my blog will instantly know that his attitude could
not be any further in the opposite direction to my personal attitude on driving
education.
So from his point of view he is a cornered rat. For whatever reason, the relationship between
him and his instructor has deteriorated, he has taken it upon himself to book
the test and yet he has no car. As the
test in question is the very next day, even if he were to cancel he would lose
the cost of the test fee.... hence being a cornered rat; his options are
few. It turned out that he is 21, and I
guess being a young man, he perhaps has not realised quite yet that getting
yourself in these tight corners with few options, is not really the way to live
your life.
So we met up last night.
He showed me his provisional licence that had 8 points recorded on it
for licence and insurance offences. He gave me the £37, I wrote out a receipt
including me writing his full name and drivers licence number and handed it to
him. (I would dearly have loved to have
got a snap shot of his face on my mobile..... my extinct told me that would
have been a good idea). I drove somewhere quiet (damage limitation),
and asked him about his instructor. He
stated that he could not find the guy since coming back from his home country,
and as such he was ringing round about 20 instructors for a car tomorrow. It turned out that he had since been taking
lessons with his Father who is not an instructor. So as I pass the keys over to him and I’m
thinking “Ding ding round 1”.
First thing he did?
Looked at the controls, got himself instantly familiar with them with no
assistance from me whatsoever, it was dark, raining and very windy last
night.... testing weather conditions.
Next thing he sorted his seat position out, put his belt on (properly)
but did not check it worked, he did not check the level of his head restraint
although I could see it was set correctly.
He then adjusted all three mirrors with no input from me whatsoever (I
later discovered that the side mirrors had both been set up to face down on the
road in preparation for manoeuvres, so in effect his side mirrors were wrongly
set up). What he then did I thought was
interesting, with the key not in the ignition, he tried out the pedals. Now given the situation he was in, I thought
that was quite some demonstration of clarity of detail..... I appreciate that
he missed things out in that set up, he didn’t check the hand brake was on,
didn’t check it was in neutral, got the mirrors set up wrong etc, but
nevertheless the speed with which he apparently got accustomed to the car
surprised me – got me thinking.
So engine on, superb obs, and away we go. Very deliberate movements, nice structure to
POM and MSpsl on the 1st emerge..... I was watching closely, he had
my attention. I asked him a couple of
questions to see if he could speak while still applying that system, seemed
that he could. I’m now getting quietly
impressed, but continued to watch him like a hawk.
He came to a right turn on a cross roads and paused too far
back. Not the end of the world, but I
banked that one in the memory... along with the cockpit drill under the heading
‘lack of detail’. He then came to
another crossroads where I had asked him to go straight over. At the moment he approached the give ways, a
kid came from the nearside kerb on a cycle with no lights, straight across his
nearside, straight across the crossroads into the new road where we would be
going. The kid had a buckled rear wheel
but was still able to ride it. I watched
the learner, he did obs, and slowly entered the new road, at that very point of
entering he did not check his mirrors in the new road, and what followed him in
was a car that was so close up his rear end, that I could not see the cars
headlights, I don’t believe it could have been any closer to the rear of our
car. The learner continued to ‘holdback’,
really quite some distance from the kid on the bike that was in the process of
moving across the road, diagonally right.
My learner had not seen the car behind, and continued behind the bike
about I would guess 12 car lengths doing no more than 10 mph. The inevitable happened, the car behind did
an abrupt positional change to the right and then an overtake – this is in a 30. I don’t
have a problem with giving vulnerable road users space, but THAT much space and
THAT slow speed was almost inviting the overtake. A more appropriate response would have been
to anticipate the overtake, mirrors, signal and pop over to the parking bays on
the left side of the road, let Mr. Manic go about his manic life and then
continue. So I pulled him over (nice
routine and accuracy) and he argued the toss about this incident. Noted.
I then asked him to do a left reverse which is actually a
junction the DSA use on test for a left reverse. He initially set it up just fine
positionally, but then we sat there with the reverse lights lit for I would
estimate 2 minutes, waiting for the world to go by. He did not make progress in the small periods
of time when they momentarily became available.
He did the reverse, but he did not hug the kerb so he ended up in the
centre of the new road. I paused him,
pointed out the positional error and we moved on. He desperately wanted to do it again, but I
told him we have plenty of other stuff to do (the fact is, you only get one go
on the test, you can’t negotiate having repeated attempts until you get it
right).
I then asked him to take 1st exit left on a busy
roundabout. He was fine in terms of
being safe for traffic to our right but I pointed out to him that the nearside
wheels went over a hatched area on the left that is surrounded by a solid white
line.
“Do you know the significance of the solid white line?”
“Yes”
“What is it?”
“I must not go over it”
“But you just did”
“No I didn’t”
Oh boy. My reply.... “I
do nothing else in my life, but drive round in this car with learners and
trainee driving instructors, it is my job to know the position of this car in
relation to the road, and I’m telling you, not asking, that you just went over
that solid white line”
“No I didn’t”
Wrong answer. It was
precisely at THAT point that I had my suspicions confirmed as to why he was in
the position he was in of not having a car available for his test the next day. I could see he was getting increasingly angry
with the realisation that he has blown £65 on a test fee.
We did a bay park where his nearside rear wheel drove over,
cutting across the white line in the bay, we had some dual carriageway driving
where the entry and exit were good. His
general driving lacked forward planning.
It was exposed by the fact that he was incorrectly assessing the
necessary speed (and hence gear) for given hazards. So the consequence of that was that he was
braking on bends, he was changing gear on bends, he was changing gear while
steering. It’s not nice to see someone
finding themselves in the wrong gear ON a hazard, or at the wrong speed on the
approach. Now I appreciate that we could
all assess that differently, some instructors may give him a good few isolated
driving faults for each of the end results, but for me, that was a biggy – I know
that I would not allow that with one of my learners, it is a fundamental flaw
in his driving ‘system’.
On one right turn at some lights, he asked for me to confirm
it was ok to go into the ‘right only’ filter lane – this is not a sign of
someone being test ready.
I asked him “Do you know about the independent drive section
on the test?”
“Yes”
“What is it?”
“Where I drive independently”
“How do they ask you to do that on the test?”
“They just make sure I drive on my own”
Wrong answer. Knowledge
gaps are fine, but it’s the denial that anything is wrong that is the killer....
it actually inhibits learning.
He then drove back home, and said “I guess you will not be
providing your car for tomorrow”, which I confirmed. His driving then took on a nasty twist
bordering on recklessness, I was very close to terminating the drive. I was anticipating something potentially
quite nasty when we got to his.
When he stopped the car, he said he was still going to test
in the morning. When I asked how, he
said an instructor had called him about an hour before our mock test, and she
was able to provide a car for tomorrow.
Male bravado perhaps, although anyone who reads my blog will know that
some instructors are more than happy to do exactly that.
So I asked,
“So if you intended to go to test anyway, why on earth did
you just pay me £37 for a mock test?”, he thought for a few seconds (an
uncharacteristic delay).
“I’m going to take it anyway”
“But why? You will fail”
“I hope not”
“Well listen, do me a favour, no matter what the result is,
will you please text me to say how you got on, pass or fail, it matters not,
but let me know?”
“Ok”
As I write, it is 11am and I have had no text.
I very much doubt he took his test this morning, but one
thing I do know, is if he did, he would not pass.
I bang on about how important it is to give good
consideration to how you intend to learn to drive. It’s massive in my book. It is one of the most fundamental causes for
failing to achieve your goal. By failing
to consider your strategy, you are in effect, devising your downfall – anyone
reading this who plays chess will instantly appreciate my point.
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