I wonder why that might be?
I was recently teaching a local lad who was having a 1 hr
lesson a week, and was seemingly keen to pass his test. He booked up a lesson on a Bank Holiday
Monday, and 45 mins before it was due to start his Dad texted saying he was ‘unable’ to do his lesson.
Similarly a lass in Peterborough provided a cheque at a
lesson which subsequently ‘bounced’.
Someone cancelled a pre-planned lesson due to a ‘hospital
appointment’ which apparently sprung up out of nowhere.
Another texted within a few hours of the lesson due to start at 5.30pm – suddenly taken ill.
Another turned up to a 1 hr lesson 15 minutes late.
Another was not even in when I turned up to the pre-planned
lesson.
Another cancelled 2 lessons due to a ‘2 week trip’ that
sprung up.
I appreciate that you could turn round and say “That’s the
life of a Driving Instructor – deal with it!”
The thing is, all these people are different, they all have
their own circumstances, all of them, on the surface at least, give the
impression that they want to learn to drive. And some already have tests booked up - so they really are walking a tightrope!
Ultimately, what it comes down to is how much value they put
on having driving lessons...... with me.
Not sure if you follow my Twitter too but on 7/8/12 I
tweeted:
“I’m up to 1180 days of not cancelling any #drivinglessons
through ill health. Not sure how much
value my customers place on that fact?”
And this is what it comes down to. I hear no end of tales from Learners about
how their previous Driving Instructor cancelled lessons last minute, or
cancelled due to sickness, or turned up late, or refused to let them drive out
of their local area, or bored them rigid talking at the side of the road most
of the lesson, or wanted them to drive with the Instructors' baby in the back
seat, or reduced them to tears by shouting at them etc etc etc.
What value do you put on your relationship with your Driving
Instructor?
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