How we help our customers

 

Let's take a look at what we do here at BIG TOM that makes us different from other intensive course providers.  Crucially we don't work with fixed driving training programmes.  This means that we can work with a variety of customers.  If you only provide a fixed length of course, then you can only help the customers who have a chance of success within that fixed-length, e.g. 20 hours.  The culture of fixed length courses can be problematic because the customer is expecting a defined outcome after the fixed-length, in other words, going to test on the completion of the 20 hours.  Although we can provide such a service for the appropriate customers, that is not how we treat all.  No, we don't do that.  If you are interested in coming on board with BIG TOM, then read on, and see what we actually do.

Our customer comes to us, and we spend time in properly understanding what their "pain" is, when are they attempting to get their licence by and why.  We spend time getting to know how they like to learn.  We make enquiries about possible obstacles to learning.

Armed with this knowledge, we then create a programme that addresses these needs, and it is not fixed, it is bespoke.

We then go out of our way to deliver to the best of our ability that programme to maximise the possibility of successful outcomes.  We leave no stone unturned in facilitating learning.

It is not then a given that we have a confident, competent and safe driver who is capable of driving independently.  We check.  Our pupils may not be wanting us to check, but you can bet our pupils' parents want us to check.  So we have integrity because we don't make assumptions.  This is why our safety record is so high.

This plan works.  It makes for happy customers.  It has for years, and I'm in no doubt it will continue for years to come.

Our service is NOT the norm, it is unique, flexible and has integrity.